Event booking – Frequently Asked Questions
How do I book an event?
To book an event with Go-Go you can either fill out a booking form on our website, call us at 1-877-977-4646, or email us at firstname.lastname@example.org.
How do I know my event is confirmed?
Go-Go will collect all of your event information from you and send you an event contract with all of the details of your event on it.
When is the payment due?
Payment for your event is due at least 30 days before the date of your event. This gives our team enough time to process the payment before your event.
Can we hold events on statutory holidays?
Yes! Please note that due to employment standards, additional fees will be applicable on statutory holidays.
What payment methods do you accept?
Go-Go accepts the following payment methods:
- Credit card over the phone (1-877-977-4646)
- Email money transfer to email@example.com
- Cash in person at our office on Hanwell Road
What happens in the case of inclement weather?
If the weather is inclement on the day of your event and you need to cancel, you are required to call the Go-Go office at least four hours prior to your event to notify us of the cancellation. If notification is not given at least four hours prior to the event, or if the staff provides services for part of the event and then you must cancel because of inclement weather, Go-Go cannot offer a full credit to your account for the services.
If notice is given to our office four hours prior to your event, Go-Go will provide you with a full credit for the services to be used at another time.
What is your cancellation policy?
Go-Go Group Inc. has a non-refundable cancellation policy for special events. Events canceled due to inclement weather with a minimum 24-hour notice period can be rescheduled to an alternate date. Go-Go Group Inc. holds the right to cancel an event by 8am of the event date if there is inclement weather or predicted inclement weather during the time of the event. Go-Go Group Inc. defines inclement weather as snow, rain or wind gusts exceeding 40km/hr. Go-Go Group Inc. encourages all clients to have a planned alternate date in the case of inclement weather. If Go-Go Group Inc. has either fully or partially set up equipment, the full event fee applies and will be non refundable.
How many staff work at each event?
The number of staff at your event will depend on the amount of services you book. Typically, each service you book will come with one staff member to facilitate it unless otherwise specified.
How long will your team need for set up and tear down?
In most cases 30 minutes is sufficient time for set up and tear down of an event. However, in cases where multiple services or larger equipment such as our extra-large castles are booked, set up and tear down may take a bit longer. At the time of your booking we will specify how much time our team will need to set up and tear down the day of your event.
What are the electrical demands for your inflatable bouncers?
Each inflatable blower draws approximately 11 amps. As most circuits are 15 amp circuits, we will require a separate circuit for each inflatable castle rented with the exception of our toddler inflatable bouncers. The toddler blowers draw 4 amps and therefore the toddler castle can also be plugged into the same circuit as the inflatable castle.
Looking to rent the Go-Go Generator and want to know how many inflatable bouncers can it inflate at one time?
The Go-Go generator can power up to 4 inflatable bouncers and 1 toddler bouncer at one time.
How much space do you need?
The amount of space we will need will vary depending on how many services you book. The dimensions of all of our bouncy castles are listed on the bouncy castle page of our website.
Can your services be set up inside? If so, what locations are suitable?
All of our services can be set up indoors. Our bouncy castles require ceilings that are a minimum of 10-13 ft high, depending on the size of the castle you book.
How far in advance should I book?
In order to book an event for the date and time you prefer you should try to book at least one month in advance. Depending on the time of year, spaces can fill up very quickly so the earlier you can book, the better!
We offer event services free of travel expenses in the areas indicated below. Travel outside the highlighted areas will include a charge of $0.55 / KM and $30 per hour per staff member.